Responsible Gaming

Gaming Should Be Entertainment

Online casino gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.

Age Verification

Online gambling in New Zealand is only available to individuals aged 18 years and older. All operators must verify your age before allowing you to play. If you are under 18, please do not attempt to access online casino services.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone you know, it may indicate a gambling problem:

• Chasing losses by gambling more to try to win back money
• Hiding gambling activities or lying about time and money spent gambling
• Gambling with money needed for bills, rent, food, or other essentials
• Feeling anxious or irritable when unable to gamble
• Needing to gamble with increasing amounts of money to achieve the same excitement
• Failed attempts to cut down or control gambling
• Neglecting family, work, education, or social activities due to gambling
• Borrowing money to gamble or pay off gambling debts
• Experiencing mood swings related to gambling wins and losses

Self-Help Tools & Controls

Most reputable online casinos offer the following responsible gaming tools:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a set timeframe
• Reality Checks: Receive notifications during play sessions to remind you of how long you've been gaming
• Self-Exclusion: Exclude yourself from accessing gambling platforms for a period you choose (temporary or permanent)
• Account Closure: Request permanent closure of your gambling account

We encourage you to use these tools to maintain control over your gambling activities.

Support Organisations for New Zealand

If you or someone you know needs help with problem gambling, please reach out to these organisations:

New Zealand Resources

• Problem Gambling Foundation (Aotearoa) – Free, confidential support
  Phone: 0800 664 262
  Website: www.pgf.nz
• Gambling Helpline (Te Poutokomanawa) – 24/7 helpline
  Phone: 0800 654 655
  Free text service available

International Resources

• GamCare (UK) – www.gamcare.org.uk
• GamStop (UK) – National self-exclusion scheme – www.gamstop.co.uk
• Gambling Help Online (Australia) – www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – www.responsiblegambling.org
• National Council on Problem Gambling (USA) – www.ncpgambling.org

If You Need Help

Please seek help immediately if you think you may have a problem with gambling. There is no shame in asking for support. Professional counsellors and support services are available to help you regain control and work towards recovery.

Contact one of the organisations listed above or speak to a healthcare professional. Help is available, and recovery is possible.